Mailing Delivery Statuses

Delivery status indicates the current state of the mailing as it progresses through the distribution process.

Your broadcast and transactional mailings must follow certain steps that are defined by the mailing delivery status.

This table describes the delivery statuses for broadcast and transactional mailings and indicates whether the status is set by a staff member action or updated automatically by the system.

Broadcast and Transactional Mailing Delivery Statuses

Status	Survey Type	Description
Draft	Broadcast Transactional	This is the preliminary status of a mailing. When a mailing is created, it is automatically set to the Draft status. The status reverts to Draft if a staff member unschedules the mailing.
Scheduled	Broadcast	This status indicates a mailing is ready to be sent at a scheduled date and time. When a staff member selects the send time, the mailing is automatically set to the Scheduled status.
Launched	Transactional	This status indicates a mailing has been launched and can be included in a rule or campaign. Staff members launch a mailing by clicking the Launch on the Delivery tab. A launched mailing cannot be edited. However, you can suspend the mailing message, make edits, and then re-launch it. See Suspend a Transactional Mailing.
Recurrence Scheduled	Broadcast	This status indicates a mailing is scheduled for recurring runs. When a staff member selects a recurrence pattern, the mailing is automatically set to the Recurrence Scheduled status.
Preparing to Send	Broadcast	This status indicates a mailing is about to be sent. The status changes to Preparing to Send when a staff member clicks Send Now.
Sending	Broadcast	This status indicates a mailing is currently being sent to customers. The system automatically sets the mailing status to Sending after the mailing is done preparing to send or at the date and time the mailing is scheduled to send.
Suspended	Broadcast Transactional	This status indicates a mailing is temporarily suspended from the Sending or Scheduled status. Staff members can change the status to Suspended by clicking Suspend on the Delivery tab.
Suspended by Error	Broadcast Transactional	This status indicates a mailing encountered an error and was suspended by the system.
Canceled	Broadcast Transactional	This status indicates the survey was manually canceled. Staff members can cancel a mailing by clicking Cancel Mailing on the Delivery tab. A canceled mailing can no longer be modified or sent. However, it can be copied to a new mailing, and the copy can be modified and sent.
Completed	Broadcast	This status indicates a mailing was sent. The system automatically sets a mailing status to Completed from the Sending status.