Navigation Sets in Relation to Multiple Interfaces

By selecting proper reports for each navigation set, you can limit the results for staff members to the interface they primarily work from.

For example, you may want to set the incidents reports that display in the navigation list to only those reports that filter by a particular interface. See Create a Navigation Set.

Navigation sets define what appears to staff members on the agent desktop. In addition to the buttons on the navigation pane, you can determine which reports staff members can access and which appear by default when the console opens or a navigation button is clicked.

After your navigation sets are configured, you can assign them to profiles. See Profiles.