New vs. Edit Workflow Template
This template uses a decision element to determine if the staff member is creating a new incident or opening an existing incident. Based on the decision, the staff member is either directed to a workspace designed for new incident creation or a workspace designed for editing existing incidents.
| Element | Description |
|---|---|
| Entry Point | This element indicates the starting point of the workflow. |
| Editor Mode Incident | This Decision element checks whether the incident open in the workflow is a new incident or an existing incident. The working record is set to Incident, referring to the incident being created or opened. |
| Workspace Incident (New Path) |
This Workspace element displays a new incident in a workspace. The working record is set to Incident, referring to the incident being created. |
| Workspace Incident (Edit Path) |
This Workspace element displays an existing incident in a workspace. The working record is set to Incident, referring to the incident being opened. |