Open Login Credentials for Social Accounts
B2C Service supports two open login standards, OAuth and OpenID. Both allow easy integration of sites that support either one of those open login standards from the customer portal.
For details on the customer portal open login as it relates to Facebook and Twitter, as well as other customer portal login methods, see How Customers Log in to the Customer Portal. When your Facebook page or your Twitter account is created, they provide two values—your application ID and your secret key. To allow single sign-on, these values must be assigned to their respective configuration settings in B2C Service.
- FACEBOOK_OAUTH_APP_ID and FACEBOOK_OAUTH_APP_SECRET
- TWITTER_OAUTH_APP_ID and TWITTER_OAUTH_APP_SECRET
| Configuration Setting | Description | Default Value |
|---|---|---|
| RightNow Common/3rd-Party Applications/Facebook | ||
| FACEBOOK_APPLICATION_ ID | Specifies the Facebook application ID used to host Facebook for B2C Service. | Blank |
| FACEBOOK_APPLICATION_ SECRET | Specifies the Facebook application secret key used to host Facebook for B2C Service. This setting is also used to authenticate staff members and customers who use B2C Service Self Service for Facebook. | Blank |
| FACEBOOK_INCIDENTS_ ENABLED | Lets customers and staff members create private incidents from your Facebook page. | Yes |
| RightNow User Interface/Open Login/OAuth Apps | ||
FACEBOOK_OAUTH_APP_ID |
Specifies the Facebook application ID used to request the customer’s or staff member’s credentials for open login with Self Service for Facebook. | Blank |
FACEBOOK_OAUTH_APP_ SECRET |
Specifies the Facebook secret key used to request the user’s credentials for open login with Self Service for Facebook. | Blank |
TWITTER_OAUTH_APP_ID |
Specifies the Twitter application ID used to request the customer’s or staff member’s credentials for open login with the B2C Service channel, Twitter. | Blank |
TWITTER_OAUTH_APP_ SECRET |
Specifies the Twitter secret key used to request the customer’s or staff member’s credentials for open login with the B2C Service channel, Twitter. | Blank |