Twitter Security

When you add Twitter channel accounts, designated agents can respond to Twitter messages publicly or privately from the agent desktop.

Due to Twitter’s unique functional design, we recommend that you encourage your customers to communicate privately when resolving support issues through the Twitter channel. Because your organization’s tweets can be read, reposted, and replied to by any other Twitter user, using public tweets to resolve sensitive service issues can be risky. For this reason, it is vital that your agents follow the best practices for using Twitter’s private messaging feature.

If you prefer that all Twitter searches be done securely over an SSL channel, contact your Oracle account manager.