Self Service for Facebook Authentication

B2C Service Self Service (Self Service) lets you embed a set of service and community features directly on your organization’s Facebook page.

After you create a Facebook page, you must enable Facebook on the Configuration Settings editor (FACEBOOK_ENABLED). When the Self Service application is installed on your Facebook page, it provides two values—your application ID and your secret key. You must assign these values to their respective configuration settings (FACEBOOK_APPLICATION_ID and FACEBOOK_APPLICATION_SECRET) in order to authenticate the link between Facebook and B2C Service. To ensure the integrity and security of your connection, you should keep these values confidential.

In addition, incidents can be created from your Facebook page. The FACEBOOK_INCIDENTS_ENABLED configuration setting is enabled by default so your customers can submit questions without leaving Facebook. If you do not want incidents to be created from your Facebook page, then you must disable this setting. See Open Login Credentials for Social Accounts.