External-Queue Security

External chat queues allow sites outside of B2C Service that use the Chat API to access B2C Service chat data.

Since external queues may be subject to more risk, we recommend allowing only those external queues that are operationally necessary. To prevent potential misuse, you must add the chat queues that you deem acceptable from the Chat Session Queue editor on the Customizable Menus page. Then, you must designate those queues for use with third-party-initiated chat requests as external. Chat requests pre-routed to the external queues you define will be routed to agent desktops by an external routing system. The chat server and the external routing system exchange data through the third-party queue API. See Add or Edit a Chat Session Queue.