1. Using B2C Service
  2. Oracle Commerce Service Center

Oracle Commerce Service Center

With the integration of Oracle Commerce Service Center, you can quickly take needed actions and respond to commerce support questions directly from B2C Service.

After integration, contacts created in Commerce Service Center (CSC)—formerly ATG Commerce Service Center—are synchronized with B2C Service, letting you use the Service Console to:

  • Respond quickly to commerce support questions.
  • View existing CSC contact information and order details.
  • Take action on an existing CSC order or place a new order in CSC on behalf of the customer.

For more information about Oracle Commerce Service Center, see the Oracle Commerce Service Center Documentation.

Note: Oracle Commerce Service Center must be enabled and configured by Oracle. Contact your Oracle account manager.