Profiles in Relation to Multiple Interfaces

When you clone an interface, all profiles with permission to access that interface automatically have permission to access the new interface. If you do not want certain profiles accessing the cloned interface, you must edit the profile settings to remove that permission.

Each staff member is assigned a profile that determines which interfaces the staff member can access. Profiles also determine the queues staff members can pull incidents from, so you must ensure that the profile can access the appropriate interfaces.

In addition, you can specify the navigation set and the workspaces staff members use through their profile. For each profile, you can specify the navigation set used on each interface, as well as the workspaces used for each record type on each interface. See Add or Edit a Profile.