Real-Time Reports
Real-time reports and dashboards are available for Chat.
Real-time reports and dashboards are available in Public Reports/Service/Chat Reports/Real-Time Reports. All of the reports include a default refresh rate of fifteen seconds or less.
| Report | Description |
|---|---|
Active Chat List Per Agent |
This report displays information about active chats that are assigned to agents. |
Active Chat List Per Queue |
This report displays information about active chats in queues. |
Chat Agent Home–Real Time |
This dashboard is a real-time alternative to the Chat Agent Home dashboard found in Public Reports/Service/Chat Reports. |
Chat Agent List Per Queue |
This report displays information about agents and their assignment to queues. |
Chat Agent Queue Snapshot |
This report displays information about an agent’s current chats. |
Chat Supervisor Home–Real Time |
This dashboard is a real-time alternative to the Chat Supervisor Home dashboard found in Public Reports/Service/Chat Reports. |
Chat Supervisor Queue Snapshot |
This report displays information about each engagement in a queue. |
Current Chat Agent Statistics |
This report displays statistics for individual agents. The Chats in Last Hour column is non-functional, and displays 0, for the virtual assistant. See How You Configure Virtual Assistant. |
Current Chat Group Statistics |
This report displays statistics for agent groups. |
Current Chat Queue Statistics |
This report displays statistics for chat queues. |
My Chat Agent Statistics |
This report displays basic statistics for the current agent. |
Waiting Chat List Per Queue |
This report displays information about waiting chats in queues. |