Overview of Registering a Product
Your logged-in customers can open the page to register a product from the Account Overview page or the Registered Products list page.
On the Account Overview page, they can click the Register a New Product link in the Registered Products section.
Alternately, if they select the Registered Products option on the Your Account tab drop-down list, the page displays a list of registered products and a link to register a new product.
Clicking either of these Register a New Product links opens the first page in the product registration sequence to validate the product.
Customers select a product from the drop-down list, which displays all items created in the Product Catalog on the Service Console that have the Service Catalog check box selected.
If the product does not have the Serialized check box selected in the Product Catalog, the screen provides a message to the customer that a serial number isn't required. Having selected a valid product, the customer can then click Continue to register the product.
If, however, the product requires a serial number because the Serialized check box is selected in the Product Catalog on the Service Console, the message states that the serial number is required.
- The serial number for a serialized product does not match a serial number that was entered on the Service Console for the product.
- The serial number has already been registered to another customer.
- The product’s status on the Service Console isn't Unregistered.
After clicking Continue, the Product Registration step displays. The product and serial number are now read-only, and the customer can complete some of the remaining fields, including name (which is populated with the name it was given on the administration interface), status, date purchased (also populated with the date from the administration interface), date installed, date retired, and description.