Relative Time Conditions

Relative time calculates the number of minutes or hours from the current time or from a specific event, such as time created or time updated.

Several rule conditions let you select a date and time. For example, you might want to add a rule with the condition “If the task due date is within the range from April 1 to April 30.” The following conditions allow date/time selection.

• Banner Updated for answers, contacts, incidents, opportunities, and organizations
• Acquired and Created for contact rules
• Created, Updated, Initial Contact, Forecast Close, Date Closed, Lost Date, and Recall for opportunity rules
• Acquired for organization rules
• Completed Date, Created, Updated, Due Date, Planned Completion Date, and Start Date for task rules

The ability to set a condition based on a specific date and time is a useful tool. This can be specifying whether that date/time value is before, after, equal to, or within a certain range. However, sometimes you might want to set a relative date/time value. Let's say you want the condition “If the task due date is less than 8 hours from now.” For this rule, you can select a relative time. Relative time calculates the number of minutes or hours from the current time or from a specific event, such as time created or time updated.

See Select the Relative Time Condition Using a Task Due Date to set a relative time condition using a task due date, but the procedure is the same for setting other relative time conditions.