RightNow Common Configuration Settings for Reports
The configuration settings described here are in the RightNow Common folder. These settings let you adjust a number of values that impact what information is available in certain reports, the maximum size of generated reports, date and time formats, and other aspects of reporting.
| Configuration Setting | Description |
|---|---|
| RightNow Common/Service Modules/Clustering Field | |
|
CLUST_ENABLED |
Enable clustering and the use of clustering information by other modules. The default value for this setting is enabled (Yes). |
| RightNow Common/General Analytics Options/Server Options | |
|
KEEP_EMAILED_IMAGES |
Specify how many days charts and other images in scheduled reports and forwarded reports are kept. Scheduled reports use the “stored on the server” formats and forwarded reports use the HTML attachment option. The maximum is 90 days. The default value for this setting is 14. |
|
MAX_ANALYTICS_FILE_SZ |
Specify the maximum file size, in bytes, the Web server can return to the client when generating a report. The maximum value for this setting is 2147483647 (2 GB). The default value for this setting is 15728640 (15 MB). |
|
PURGE_REPORT_RUN_AUDITS |
Specify the number of days after which the information used in audit logs is deleted. This value does not apply to the data used by the Expanded Report Audit Log. The default value for this setting is 10. |
| RightNow Common/General Analytics Options/Report Options | |
|
RPT_FROM_ADDR |
Specify the choice of the From address when a report is emailed as a subscription or when using the Send To feature. The accepted values are: 1 - The From address defined in the default mailbox for the interface. 2 - The email address of the staff member who owns or sends the scheduled report. The default value for this setting is 2. |
| RightNow Common/General Analytics Options/Custom Scripts | |
|
CUSTOM_SCRIPT_DATA_SIZE |
Specify the size of the data buffer (in bytes) used when processing custom scripts in Analytics. The default value for this setting is 50000. |
| RightNow Common/General Analytics Options/Group Date Format | |
|
GRP_DT_DATE_DAY_FMT |
Specify the format string used in the predefined group date list for output variables, if the user selects grouping by Year/Month/Day at runtime. The default value for this setting is YYYY/MM/DD. |
|
GRP_DT_DATE_HOUR_FMT |
Specify the format string used in the predefined group date list for output variables, if the user selects grouping by Year/Month/Day/Hour at runtime. The default value for this setting is YYYY/MM/DD/HH24. |
|
GRP_DT_DATE_MONTH_FMT |
Specify the format string used in the predefined group date list for output variables, if the user selects grouping by Year/Month at runtime. The default value for this setting is YYYY/MM. |
|
GRP_DT_DATE_QUARTER_FMT |
Specify the format string used in the predefined group date list for output variables, if the user selects grouping by Year/Quarter at runtime. The default value for this setting is YYYY/Q. |
|
GRP_DT_DATE_WEEK_FMT |
Specify the format string used in the predefined group date list for output variables, if the user selects grouping by Year/Week at runtime. The default value for this setting is YYYY/WW. |
|
GRP_DT_DATE_WEEK_START_FMT |
Specify the format string used in the predefined group date list for output variables, if the user selects grouping by Year/Week Start at runtime. The default value for this setting is YYYY/WWW. |
|
GRP_DT_DAY_OF_MONTH_FMT |
Specify the format string used in the predefined group date list for output variables, if the user selects grouping by Day of Month at runtime. The default value for this setting is DD. |
|
GRP_DT_DAY_OF_WEEK_FMT |
Specify the format string used in the predefined group date list for output variables, if the user selects grouping by Day of Week at runtime. The default value for this setting is DAY. |
|
GRP_DT_HOUR_FMT |
Specify the format string used in the predefined group date list for output variables, if the user selects grouping by Hour at runtime. The default value for this setting is HH24. |
|
GRP_DT_MONTH_DAY_FMT |
Specify the format string used in the predefined group date list for output variables, if the user selects grouping by Month/Day at runtime. The default value for this setting is MM/DD. |
|
GRP_DT_MONTH_FMT |
Specify the format string used in the predefined group date list for output variables, if the user selects grouping by Month at runtime. The default value for this setting is MM. |
|
GRP_DT_QUARTER_FMT |
Specify the format string used in the predefined group date list for output variables, if the user selects grouping by Quarter at runtime. The default value for this setting is Q. |
|
GRP_DT_WEEK_FMT |
Specify the format string used in the predefined group date list for output variables, if the user selects grouping by Week at runtime. The default value for this setting is WW. |
|
GRP_DT_WEEK_START_FMT |
Specify the format string used in the predefined group date list for output variables, if the user selects grouping by Week Start at runtime. The default value for this setting is WWW. |
|
GRP_DT_YEAR_FMT |
Specify the format string used in the predefined group date list for output variables, if the user selects grouping by Year at runtime. The default value for this setting is YYYY. |