RightNow User Interface Configuration Settings for Reports
Several configuration settings that impact Analytics are in the RightNow User Interface folder.
| Configuration Setting | Description |
|---|---|
| RightNow User Interface/Misc. Customization/Query | |
|
VRL_HARD |
Specifies the maximum number of rows that can display on a report. Limiting the number of rows prevents inefficient reports from returning more rows than can be quickly processed and displayed. If the number of rows returned in a report exceeds this number, the remaining results aren't displayed. The default value for this setting is 10000. This setting is ignored when sending queued or scheduled reports to comma-separated values (CSV) files. See Overview of Queuing Reports and How You Schedule Reports. |
| RightNow User Interface/Support/General | |
|
PURGE_DELETE_INCIDENT_PHRASES |
Specifies the number of days after which solved incidents are no longer fully searchable. Solved incidents whose closed dates are older than the number of days specified only support searching on keywords in the subject. Set this value to 0 or to a value greater than the value in ARCHIVE_INCIDENTS to disable this feature. Sites with less than 1 million rows in the incidents table aren't affected. Default is 366. |