Shortcut Keys
To help you be more efficient and quickly navigate B2C Service, default keyboard shortcuts are included for creating records and other items, navigating the console and content pane, and performing functions.
| Keyboard Shortcut | Action |
|---|---|
New Item |
|
Ctrl+Shift+I |
Incident |
Ctrl+Shift+A |
Answer |
Ctrl+Shift+P |
Opportunity |
Ctrl+Shift+C |
Contact |
Ctrl+Shift+O |
Organization |
Ctrl+Shift+T |
Task |
Ctrl+Shift+B |
Dashboard |
Ctrl+Shift+R |
Report |
Ctrl+Shift+G |
Campaign |
Ctrl+Shift+Y |
Survey |
Ctrl+Shift+M |
Mailing |
Ctrl+Shift+D |
Document |
Ctrl+Shift+E |
Guided assistance guide |
Tab Switching |
|
Ctrl+Tab |
Return to previous content pane tab in history |
Ctrl+Shift+Tab |
Move forward to next content pane tab in history |
Ctrl+W or Ctrl+F4 |
Close the current content pane tab |
Global |
|
F3 |
Make the Quick Search tool window active. If Quick Search is closed, pressing F3 will open it in an undocked window. |
Alt+F4 |
Exit B2C Service |
Text Editing |
|
Ctrl+A |
Select all |
Ctrl+C |
Copy |
Ctrl+X |
Cut |
Ctrl+V |
Paste |
Ctrl+left/right arrow |
Move forward or backward one word |
Del |
Delete |
Record Editing |
|
F1 |
Help |
F7 |
Spell check |
Ctrl+N |
New (same item type) |
Ctrl+S |
Save |
Ctrl+Shift+S |
Save and close |
Ctrl+D |
Forward |
Ctrl+I |
Information |
Ctrl+P |
|
F8 |
Appends standard text to an incident when used with standard-text keyboard shortcuts. |
Explorers, Tree Operations, and Reports in Explorers |
|
F1 |
Help |
F2 |
Rename |
F5 |
Refresh |
F12 |
Save as (available only in those explorers and reports that contain a Save As button on the ribbon) |
Ctrl+A |
Assign (available only in those reports that contain an Assign button on the ribbon) |
Ctrl+E or Enter |
Edit selected item |
Ctrl+F |
Find |
Ctrl+R |
Refresh |
Del |
Delete |
Records Reports and Individual Records |
|
F1 |
Help |
F5 |
Refresh |
Ctrl+F1 |
Minimize the ribbon |
Ctrl+A |
Assign |
Ctrl+C |
Copy |
Ctrl+E or Enter |
Edit selected item |
Ctrl+D |
Forward |
Ctrl+N |
New (uses default new selection) |
Ctrl+P |
|
Del |
Delete |