Overview of SAML 2.0 Open Login

B2C Service supports SAML 2.0 single sign-on (SSO) integrations, which let your agents and customers log in using credentials supplied by external identity providers (IdPs).

Agents can also use B2C Service as an IdP to provide login credentials and authentication services to third-party applications. This lets your agents seamlessly access these applications from the Service Console or Agent Browser UI without being required to re-enter their credentials.

The procedures to implement your single sign-on configuration differ depending on what you want to accomplish.

• If you want your agents or customers to log in to B2C Service using credentials from an external IdP, see Single Sign-on Support in B2C Service. Single logout is supported when using this configuration.
• If you want your agents to be able to access external applications from the Service Console or Agent Browser UI without being asked for login credentials, see Log in to External Applications Using B2C Service as the Identity Provider.
  Note: This functionality isn't available for customers.