Overview of Common Functionality

B2C Service is designed for efficiency by making procedures as similar as possible.

When you know how to attach files to an incident, for example, you can use that knowledge to attach files to any kind of record. By understanding common functionality, you improve your confidence and efficiency when working in B2C Service.

Common functionality applies to searching, opening, forwarding, copying, printing, assigning, flagging, and attaching files to different types of records. Also common to B2C Service are standard workspaces, audit logs, spell checking, workgroups, Outlook appointments, and notifications. Because the majority of common functions are performed using the ribbon, it is important that you first become familiar with it.