Nonversioned Associated Objects and Answer Fields

If you edit a nonversioned field or object from an answer or answer version, it changes for that answer and all versions of that answer. These lists include fields and associated objects that are not versioned in answers.

Nonversioned Objects Associated with Answers

The following objects are not versioned.

• Custom fields
• System attributes
• Related objects
  • Attachments
  • Notes
  • Products and categories
  • Tasks

Nonversioned Answer Fields

The following fields are not versioned.

Nonversioned Answer Fields

Field	Table Column	Description
Admin Long-term Score	ault_solved_count	Long-term solved count for administrative users.
Admin Short-term Score	aust_solved_count	Short-term solved count for administrative users.
Answer ID	a_id	Unique ID number of the answer.
Answer Type	type	Type of the answer: HTML, URL, or File Attachment.
Banner Account	banner_acct_id	Staff account that last updated the flag.
Banner Flag	banner_flag	Importance of the flag.
Banner Text	banner_text	Text added to the flag.
Computed Score	solved	Answer score.
Date Admin Last Access	admin_last_access	Date and time a staff member last opened the answer while editing an incident.
Date Banner Flag Last Updated	banner_upd	Date and time the flag was last edited.
Date Created	created	Date and time the answer was created.
Date Last Access	last_access	Date and time the answer was last viewed from the customer portal pages.
Date Last Notify	last_notify	Date and time a notification was last sent for the answer.
End-User Short-term Score	eust_solved_count	Customer short-term solved count for the answer.
Escalation Date	escldate	Date and time that the answer is scheduled to be escalated, or the last time the answer was escalated by answer rules.
Escalation Level	escllevel	Escalation level of the answer.
Guided Assistance Guide	dt_id	Guided Assistance ID for the answer.
Language	lang_id	Language to which the answer is assigned.
Meta-Answer ID	m_id	ID number of the meta-answer to which the answer is assigned.
Next Notification	next_notify	Date and time the next answer notification will be sent for the answer, if the answer is modified before the specified date and time.
Position in List	position	Display position of the answer in the answer list.
Rule State	rule_state	Rule state of the answer.
Score	solved_count	Solved count for the answer. This is a measure of how helpful the answer is to users.
Static Score	static_solved	Static score assigned to the answer. The static score overrides the solved count and is used to determine the answer display position.