1. Using B2C Service
  2. Add a Browser to a Workspace or Script

Add a Browser to a Workspace or Script

Use this procedure to add a browser to a workspace or script.

  1. Click the Insert Control tab and click Browser.
  2. Click the location on the design space where you want the browser.
    The browser is added to the workspace.
  3. Click the browser control and click the Design tab.
  4. Click URL and enter the URL you want the browser control to open when the workspace is opened.
    You can also set the URL of a browser control using a workspace rule. See Workspace Rule Actions.
  5. To delay the loading of the browser in a tab until the tab is active, select the Delay Page Load check box. The Delay Page Load check box is selected by default.
    Note: The Delay Page Load check box is applicable only for the Service Console. In Agent Browser UI, the browser control on a tab will be loaded when the tab is in focus, irrespective of whether the Delay Page Load check box is enabled or not.
  6. To change the size of the browser control, click the Design tab and select the Set Fixed Height check box.
    1. Click Size to enter a size for the control.
  7. To open windows from the browser content in child browser controls, select the Open Pop-ups in New Browser Control check box.
    If this check box is not selected, windows will open in a full Internet Explorer browser, which can cause session variables to be lost. To ensure session variables are maintained, select the check box.
  8. To send the URL as POST data so that it is sent securely, select the Send URL as Post Data check box. If you do not select this check box, the URL is sent as GET data. If you select this check box, you must enter a URL that starts with https in the URL field.
    Note: The Service Console sends an HTTP GET request, if your Browser Control URL does not have any query parameters ( ..?var1=$param1 ) and the "Send URL as Post Data" option is enabled. However, the Agent Browser UI sends a POST request.
  9. To suppress any warning prompts (such as script errors and authentication requests) that may occur in the browser control when a URL is loaded, select the Suppress Errors and Authentication Dialogs check box.