Add Applications to the Service Console or Agent Browser UI

After you configure SSO service providers and service applications, you must add the service applications you want your agents to access to the Service Console or Agent Browser UI.

1. Create or edit the workspace your staff members will use to access the external applications.
2. Add a browser control to the workspace.
   SSO service applications you have created are available as options in workspace browser controls.
3. Select the service application from the Application drop-down list on the ribbon’s Design tab, and drag it to the workspace.

Results:

When your staff members use the workspace, they will be able to access the application and will not be asked for credentials.