Redirection to the B2C Service Login Page

After configuring external applications to use Oracle B2C Service as the identity provider, agents who attempt to directly access the external application’s login page will be redirected to a PHP login page where they can enter their B2C Service credentials.

If agents forget their login information, they can click Login Help on the page to recover their information. Using the ACCT_RECOVER_STATUS and ACCT_RECOVER_ALT configuration settings (RightNow User Interface/Tool Bar/General), you can select what action is taken when staff members forget their user name or password. See Login Help Options.

Note: Setting ACCT_RECOVER_STATUS to 0 disables login help functionality on the PHP login page, because this value opens the login help procedure in the B2C Service online documentation.