Add or Edit an Answer Status

You can add a new answer status or edit an existing one.

1. Click Configuration on the navigation pane.
2. Expand Application Appearance, and then double-click Customizable Menus.
   The Customizable Menus tree opens on the content pane.
3. Expand the System Menus folder.
4. Click Answer Statuses to display the editor.
5. Do one of these:
   • To add an answer status, click New.
   • To add a new answer status directly below an existing answer status in the tree, select the existing answer status and click New.
   • To edit an answer status, click it in the tree.
   Note: You can change the names of the default answer statuses, but the functionality of each remains the same. Answers with the same status type behave the same way, regardless of their name.
6. Enter a name for a new answer status or edit an existing one in the Label column.
   The corresponding field in the Label column in the Interface Visibility section is populated or revised as you type.
7. Click the Status drop-down list and select Public or Private.

   After you save the answer status, you cannot edit its status type. Answers set to the Private status type are not visible on the customer portal, even if you select end-user visibility on the answer access level. They are also not visible on the administration interface.

8. Click Save.