- Using B2C Service
- Add Skills
Add Skills
Add skills for advanced routing.
- Click Configuration on the navigation pane.
- Expand Service, and then double-click Language Skills or Product Skills.
- Do one of the following:
- To add a skill, click New to display the editor.
- To edit a skill, click it in the tree.
You can delete a skill at any time by selecting the skill entry in the tree and clicking Delete. However, when you delete a skill, you also will delete instances of the skill. - Enter field information.
Skills Editor
Field Description Skill Information This section defines the name and type of the skill. *Skill Name Enter the name of the skill. Template ID This read-only field identifies the type of skill. Label Select the interface. Characteristics This section specifies the language, product, or category for the skill. Language Select a language from the drop-down list. This field is available only on the Language Skills editor.
Product Select a product from the drop-down list. This field is available only on the Product Skills editor.
Category Select a category from the drop-down list. This field is available only on the Product Skills editor.
- Click Save.