Assign the Skill Edit Permission in Profiles

Assign the Skill Edit permission in profiles for advanced routing.

1. Click Configuration on the navigation pane.
2. Expand Staff Management, and then double-click Profiles.
   The report opens on the content pane.
3. Double-click the profile you want to edit.
4. Click Permissions.
5. Select the Skill Edit check box in the Administration section on the Administration tab.
6. Click Save.

What to do next

You must add Product Skills and Language Skills to the navigation set. See .