Assign Engagement Engine Rules Permissions in Profiles

Engagement engine rules give you greater control over when, where, and how proactive and reactive chats are provided to your customers.

Engagement engine rules must be enabled. Contact your Oracle account manager.

1. Click Configuration on the navigation pane.
2. Expand Staff Management, and then double-click Profiles.
3. Double-click the profile you want to edit.
4. Click Permissions.
5. Select Engagement Engine Rules on the Administration tab.
6. Click Save.
7. Add the Engagement Engine Rules item to your configuration list for the Configuration button.
   See Create a Navigation Set for the Administrator.