Access the Engagement Engine Rules Editor

Engagement engine rules give you greater control over when, where, and how proactive and reactive chats are provided to your customers. A robust set of built-in rule conditions regarding customer behavior and page data determine the initiation of a chat offer.

Engagement engine rules must be enabled. Contact your Oracle account manager.

1. Double-click Engagement Engine Rules in the configuration list.
   The Engagement Engine Rules editor login screen opens on the content pane.
2. Enter your user ID, password, and account ID, provided by your Oracle account manager.
3. Click Log In.

What to do next

For more information about Engagement Engine, see Administering Oracle Engagement Engine.