Visitor Browser History

Visitor browser history gives you more information about what your customers were viewing prior to initiating a chat.

A list of up to fifteen URLs tracking the pages of your organization’s website displays on the visitor browser history tab of the chat workspace. Visitor browser history provides agents with valuable information about what customers were viewing before requesting a chat. An agent’s profile must include access to the primary interface for visitor browser history to display.

Note: Engagement Engine must be enabled and all pages of your organization’s website that you want to track must contain the engagement engine tag. Contact your Oracle account manager. See Oracle Engagement Engine for more information.