Oracle Engagement Engine Cloud Service

B2C Service supports integration with Oracle Engagement Engine.

The integration of Oracle Engagement Engine—formerly ATG Engagement Engine—gives you greater control over when, where, and how proactive and reactive chats are provided to your customers. In addition, it gives you information about what pages on your customer facing website your customers were viewing when they decided to initiate a chat, and lets your customers request a phone call from an agent.

For more information about Oracle Engagement Engine, see Administering Oracle Engagement Engine.

Note: Oracle Engagement Engine must be enabled and configured by Oracle. Contact your Oracle account manager.