Delete a Staff Account

Like other types of records in B2C Service, you also can delete staff accounts. However, it is important that you understand what happens when you delete them.

Staff accounts that are deleted are completely removed from your site. They no longer display in reports and are no longer available for use in custom reports you use to track the actions of staff accounts. For this reason, when an employee leaves your organization, we recommend disabling the account instead of deleting it.

1. Click Configuration on the navigation pane.
2. Expand Staff Management, and then double-click Staff Accounts by Group (or another Accounts report).
3. Select the staff account you want to delete.
4. Click Delete.
   A message asks you to confirm the deletion.
5. Click Yes to delete the staff account.