Delete an Archived Incident

You can delete a selective archived incident, permanently removing the incident from your organization’s database.

Before you start

Your profile must have Administration permission before you can delete archived incidents. See Administration Permissions.

There may be times when you want to delete an archived incident prior to the specified purge date defined by your organization. This procedure lets you delete an archived incident, regardless of the period specified for archived incidents to be automatically deleted.

Here's what to do

1. Click Search on the Archived Incidents component.
   The Search window opens.
2. Click the Advanced Search link to access advanced searching options.
3. Enter search terms as described in the Archived Incidents Advanced Search Options table.
   Tip: You can also use Basic Search to search for an archived incident.
4. Click Search.
   The search results display on the Archived Incidents component.
5. Select the check box next to the incident(s) you want to permanently delete.
6. Click Delete.
7. Click OK in response to the confirm delete message.
8. Click OK in response to the selected incidents are being deleted message.
   Note: It may take up to 30 minutes for the deleted incidents to be fully removed from the database. Deleted incidents may continue to display in search results until the delete operation is complete.