Delete Multiple Records

You can delete multiple records at the same time from the B2C Service application.

Caution: Deleting records can affect other staff members within your organization. Deleting contacts, for example, permanently removes not only the contacts from the knowledge base, but also all incidents and opportunities for which the contact is the primary contact. Be sure you understand the consequences of deleting records before you do so. See What Happens When You Delete a Contact.

1. Double-click a report to display a list of records.
2. Press Ctrl while selecting each record on the content pane you want to delete.
3. Click Delete on the report ribbon.
4. Click Yes on the Delete message to delete the selected records.