Disable Product Linking

Even after you have created product links, you can disable the product-linking feature.

When the feature is disabled, staff members can select any product-category and any product-disposition combination when they work with incidents. On the customer portal, customers can select any product-category combination when they conduct a search or request notifications.

1. Click Configuration on the navigation pane.
2. Expand Service, and then double-click Products/Categories/Dispositions.
3. To disable product-category linking, click Enable and clear the Product-Category Linking check box.
4. To disable product-disposition linking, click Enable and clear the Product-Disposition Linking check box.
5. Log out and then log back in for the changes to take effect.