Enable Product Linking

Enable product-category or product-disposition linking when you want to restrict the display of categories or dispositions to only those that are linked to the selected product.

Product-category linking affects agents working with incidents and customers searching on the customer portal. Enable product-disposition linking when you want to restrict the dispositions agents can select when working with incidents to only those associated with the product they have selected.

Product-category linking and product-disposition linking are independent, so they are enabled separately. You can enable either or both types of linking.

1. Click Configuration on the navigation pane.
2. Expand Service, and then double-click Products/Categories/Dispositions.
3. To enable product-category linking, click Enable > Product-Category Linking.
4. To enable product-disposition linking, click Enable > Product-Disposition Linking.
5. Log out and then log back in for the changes to take effect.