Edit Redirect to URL Attributes

Redirect to URL elements let you define a web page your customers are redirected to when they complete the previous action in the workflow. After adding a Redirect to URL element to your flow diagram, you can edit its attributes to specify the URL you want to send the contact.

1. Double-click the Redirect to URL element.
   The Redirect to URL window opens.
2. Enter the name of the element in the Label field.
3. Enter the URL of the website you want to redirect the contact to in the URL field.
   The protocol must be specified. The following protocols are supported:

   • file:///
   • ftp://
   • gopher://
   • http://
   • https://
   • mailto:
   • nntp:
   • news:
4. To open the URL in a browser, click the Open URL icon (to the right of the URL field).
5. To add a contact, incident, opportunity, or tracked link field to the URL as a parameter, click the Merge Field icon (to the right of the Open URL icon). See Insert a Text Merge Field.
6. To add any notes associated with the element, click the Notes tab and enter the notes.
7. Click OK.