- Using B2C Service
- Edit Status Inline
Edit Status Inline
You can designate how a service update has been addressed by editing the status inline.
- Do one of the following:
- Select the row in the report you want to edit.
- Press Ctrl while selecting each row you want to edit at the same time. You can also press Shift to select multiple consecutive rows.
- Do one of the following:
- Hover over the status until the field is highlighted in blue, and then click to activate the drop-down list.
- Click Edit on the ribbon to apply edits to multiple rows.
- Select one of the following options from the drop-down
menu.
- New—Designates that you still need to address the service update. New is the default option.
- Not Applicable—Designates a service update that does not affect your site. For example, there may be a compatibility exception for Chat, but your site does not use Chat.
- User Remediated—Designates that you have completed the steps to address the issue. For example, you have read the compatibility exception, understand the suggested workaround, and have remediated the issue.
- Do one of the following:
- To apply the edit inline, press Enter or click outside the column you are editing.
- Click OK to apply edits to multiple rows.