Enable Email Address Sharing

To make email address sharing available, it must first be enabled.

Caution: Enabling email address sharing removes important safeguards that prevent the creation of duplicate contacts and protect your reputation for sending mailings and surveys. Also, disabling email address sharing after it has been enabled can cause conflicts when duplicate email addresses are encountered. For these reasons, email address sharing is disabled by default and we recommend it be enabled only if it is required for your business processes and only after thorough consideration has been given to the potential impact.

1. Click Configuration on the navigation pane.
2. Click Database, then double-click Email Address Sharing.
   The Email Address Sharing editor displays on the content pane.
3. Select Enabled.
4. Click Save.
   A message warns you that duplicate email address safeguards will be removed.
5. Click OK.

What to do next

After email address sharing is enabled, staff members who are currently logged in to B2C Service must log out and log back in for the change to take effect.