Contact Synchronization with Oracle Commerce Service Center Integration

Contacts are synchronized between Oracle Commerce Service Center (CSC) and B2C Service, letting you view CSC contact information and order details on the Service Console.

From there, you can take action on an existing CSC order or place a new order in CSC on behalf of the customer. CSC must be enabled. Contact your Oracle account manager. See Oracle Commerce Service Center for more information on working with CSC on the Service Console.