Insert a Case Section

Case sections help you make your content more relevant to your target audience than it would be by using independent conditional sections.

You can specify a logical group of conditions where one, and only one, condition displays to your customer. In a case section, as soon as the first condition is matched, the content for that condition is added and any other conditions are ignored. If no condition within a case section is matched, then the content in the default section displays (as long as you have defined it).

For example, you could create a case section that displays information to customers based on their location. The first condition within the case section might be specific to postal codes. If none match, then the next condition could be more general, such as states. If neither match, then the default section (if present) displays.

You can add as many conditional sections to your case section as you need to make your content relevant. See When to Use Case Sections vs. Conditional Sections.

Tip: Case sections and conditional sections can also be helpful when designing surveys for use on mobile devices. See How You Customize Surveys for Use on Mobile Devices.

1. Click Case Section in the Dynamic Content section of the Toolbox.
   A case section opens on the content pane.
2. Do one of the following:
   • Double-click Conditional Section inside the Case Section.
   • Right-click and select Add Conditional Section. See Insert a Conditional Section.
   You can apply style and class attributes by right-clicking an element after you add it to the canvas. See Edit Style and Class.
3. To add another conditional section to your case section, repeat step 2.
4. To add content to the Default section, enter it in the field below the default section header.
   Tip: If you add a conditional section after the default section, it will not be evaluated. Therefore, we recommend that you do not add anything after the default section.