Insert an Agent Browser UI Incident Link

Inserting an Agent Browser UI Incident Link lets you link to the incident that triggered the sent message so that agents can access the incident from the Agent Browser User Interface.

The Agent Browser UI Incident Link is included, by default, on any incident-related administrator notification and administrator email message template. See How You Customize Messages.

1. Click Agent Browser UI Incident Link in the Links section of the Toolbox.
   The Agent Browser UI Incident Link window opens.
2. Enter field information.

   Agent Browser UI Incident Link Window

   Field	Description
   *Text	Enter the text you want to appear as the link.
   Class	Enter any class name you want to assign to the link in this field. You must define the class in your HTML content by either using the <style> tag to define the class inline, or posting the class in a CSS file on your web server and referencing it with the <link> tag. Note: Because few third-party mail clients consistently support CSS, you should use style attributes instead of CSS.
   Style	Enter any style attributes you want to assign to the link in this field. Style attributes define how the text appears, such as color and font (for example, color: red; font-weight: bold; font-style: italic).
   Target	Click this drop-down list and select the target for the link: New Window, Same Window, Parent Window, or Browser Window.

3. Click OK.