Insert an Answer Link

You can create a link in an answer that references an existing answer. Service provides you with the flexibility to easily create links to existing answers by using the answer ID number instead of entering a long URL for the answer.

Before you start

Note: The HTML Answer editor in the .NET Agent Desktop application has been deprecated. Refer to the Agent Browser User Interface on this topic for using the HTML Answer editor.

Here's what to do

1. Right-click the answer on the content pane and select Open.
2. Click the Answer Link icon on the toolbar.
   The Answer Link window opens.
3. Enter field information.

   Answer Link Window

   Field	Description
   *Answer ID	Enter the answer ID of the answer you want to link to.
   Link Text	Enter the text you want to display to customers. Note: If this field is left blank, "Answer Link" displays to customers.
   Title	Enter the text you want to display to customers when they hover over the link title.
   Target	Select the target location where you want the contents of the link to display. Available options include New Window, Same Window, Parent Window, and Browser Window.
   Class	Enter any class name you want to assign to the link text this field. You must define the class in your HTML content by either using the <style> tag to define the class inline, or posting the class in a CSS file on your web server and referencing it with the <link> tag.
   Style	Enter any style attributes you want to assign to the link text. Style attributes define how the text appears, such as color and font. For example, color: red; font-weight: bold; font-style: italic.
   Anchor	Enter the anchor to link to a specific location in a long string of text in an answer. This lets the customer to link to the exact location.

4. Click OK to insert the answer link at the cursor position in the current answer.