Insert an Anchor

When you insert an answer link, you can also insert an anchor in the answer you are linking to. The answer link will open to a specific location within the answer.

Before you start

Note: The HTML Answer editor in the .NET Agent Desktop application has been deprecated. Refer to the Agent Browser User Interface on this topic for using the HTML Answer editor.

For example, you might have an answer that contains several paragraphs of text, but the first paragraph does not contain information that will answer the customer’s question. Using an anchor, you can quickly link to a specific location.

Here's what to do

1. Right-click the answer on the content pane, then select Open.
2. Insert the cursor in the exact location of the answer to which you want to link.
3. Click the Anchor icon on the toolbar.
   The Anchor Properties window opens.
4. Enter a name for the anchor in the Anchor Name field.
5. Click OK to add the anchor at the cursor position in the answer.
6. To rename an anchor, double-click the anchor to open the Anchor Properties window.
7. To delete an anchor, right-click the anchor and click Delete.