Insert an Image

You can insert an image that is accessible through a URL in your HTML.

Before you start

Note: The HTML Answer editor in the .NET Agent Desktop application has been deprecated. Refer to the Agent Browser User Interface on this topic for using the HTML Answer editor.

You can also define the size of the image, its border properties, and alignment.

Note: Copy and paste functionality is not available when inserting images into answers. Therefore, all answer images must be referenced by URL. As a best practice, we advise you to host your files and graphics on your own web servers and link to those files (through a HTTP address) within your answer content. For information about storing images, see Answer ID 4161 on our customer support site.

Here's what to do

1. From an answers report, right-click the answer and select Open.
2. Click the Image icon on the toolbar.
   The Image Properties window opens.
3. Enter field information.

   Image Properties

   Field	Description
   *URL	Enter the URL where the image is found.
   Alternative Text	Enter the alternate text for the image.
   Width	Enter the width, in pixels, you want the image to appear.
   Height	Enter the height, in pixels, you want the image to appear.
   Border	Enter the width, in pixels, of the image border.

4. Click OK.