Add or Remove Hyperlink Underlines

If you want your hyperlink to display an underline, you must add the underline text decoration manually, before you add your hyperlink. If you want to remove the underline from your hyperlink, you must delete the underline text decoration in source mode.

Even though the HTML editor for answers displays an underlined link when you create a hyperlink, the underline does not display on your customer portal page. This is because the standard customer portal theme does not include a hyperlink that displays with the underline text decoration. Instead, the hyperlink displays in plain text. However, when you hover over the link, then an underline displays.

Tip: Keep in mind that answer links also display on the customer portal without the underline text decoration. Therefore, if you want your answer links and your hyperlinks to look the same, make sure to apply consistent formatting to both link types.

You can add the text decoration in design mode or source mode. Removal of the text decoration is available only in source mode.

1. From the HTML editor for answers, click the Answer tab.
2. To add the underline text decoration to your hyperlink in design mode, enter the text you want to display as the link.
   1. Select your text and click the Underline icon on the toolbar.
   2. Select your text again and then click the Link icon to define your hyperlink options.
3. To add the underline text decoration to your hyperlink in source mode, click the Source icon on the toolbar. The editor changes from design mode to source mode.
4. Add "style="TEXT-DECORATION: underline" to your hyperlink in the HTML.
5. To remove the underline text decoration from your hyperlink, click the Source icon on the toolbar. The editor changes from design mode to source mode.
6. Delete "style="TEXT-DECORATION: underline" from your hyperlink in the HTML.