1. Using B2C Service
  2. Launch a Transactional Survey

Launch a Transactional Survey

After you launch a survey, the status changes to Launched. From the Launched status, you can suspend the survey invitation message or cancel it.

Transactional surveys must be launched before they can be used in rules or campaigns.

Note: Alternatively, you can enable the RNM_MOD_SENT_DOCS configuration setting (Outreach and Feedback/General/Miscellaneous) to allow edits to documents that have been used in sent messages. Just be aware when you enable this setting, you will no longer be able to view the original content sent to your customers, and your reporting will not be as accurate.
  1. From the Delivery tab of an open survey, click Launch.
  2. Click Yes to confirm the survey launch.

Results:

The delivery status on the Delivery tab changes to Launched and you can see how many surveys were sent and delivered.