1. Using B2C Service
  2. Open Log Files

Open Log Files

Open log files to view information in the error, info, and security logs.

  1. Click Configuration on the navigation pane.
  2. Expand Site Configuration, and then double-click Logs.
    The content pane displays the log viewer.
  3. Click Error Log, Info Log, or Security Log on the ribbon to open the corresponding log file.
  4. Select options from the Log File drop-down lists.

    Log File Drop-Down Lists

    Field Description

    Interface

    Click this drop-down list and select the interface of the logs you want to view.

    Application

    Click this drop-down list and select the application for which you want to view messages. By default, All is selected in the menu to display messages associated with any of the applications. The following options are available.

    • All

    • Agedatabase

    • Bulkdel

    • Certool

    • Dataminer

    • DBAudit

    • DBStatus

    • DBUpdate

    • DQA

    • Kexport

    • Keyword Indexer

    • Kimport

    • Lang CVT

    • Mailer

    • Messagebase Compiler

    • Oracle Service Cloud

    • Oracle Service Cloud PHP

    • Oracle Service Cloud Upgrade

    • RD

    • Reportgen

    • Sawmill

    • Techmail

    • Unknown

    • WLTool

    When you open the error, info, or security logs, all messages in the log display and are grouped together by application. You can click the header for each group to expand or collapse the messages listed in the group.

    Error type

    Click this drop-down list and select the type of messages that you want to view. The following options are available.

    • All—Select this option to see all types of messages. This is selected by default when you open the log file.
    • Campaign—Select this option to see messages generated by campaigns.
    • Configuration—Select this option to see messages generated when using the Configuration Settings editor.
    • Internal—Select this option to see internal server errors.
    • POP3 Protocol—Select this option to see messages returned by Techmail when it is trying to retrieve email from the Service or Outreach mailboxes.
    • Rules—Select this option to see messages generated when rules are being processed.
    • SMTP Protocol—Select this option to see messages created by Techmail when it is trying to send email.
    • SQL—Select this option to see SQL messages returned by the database management system.
    • SSL—Select this option to see messages created with email using SSL.
    • Unclassified Bounce Message—Select this option to see messages generated when an Outreach email is bounced for a reason that cannot be classified.

    The columns in the error, info, and security logs display the name of the application that generated the message, the error type, and the date and time the event occurred. Details of the first message in the list are also shown.

    Note: Messages in the log files are removed after thirty days.
  5. To view the details of a specific message, select the message on the log.
  6. Click X on the upper right of the content pane to close the log viewer.