Set Chat Hours

You can set chat hours for Chat availability to control when customers can submit chat requests.

The available chat hours you set display on the Live Help page. Outside of those chat hours, customers cannot request assistance. You can also specify more than one set of chat hours per day to allow for multiple time periods in a single day. For example, you may want to offer chat during peak traffic times only, such as 8:00 A.M. to 12:00 P.M. and 1:00 P.M. to 5:00 P.M.

1. Click Configuration on the navigation pane.
2. Expand Site Configuration, and then double-click Interfaces.
3. Click the interface for which you want to add chat hours.
4. Click Chat Hours.
   Chat hour intervals will always be entered at the bottom of the list, but when you save your changes, the intervals are arranged in chronological order.
5. Enter field information.

   Chat Hours Editor

   Field	Description
   Chat Intervals	Edit the following fields to set chat hour intervals.
   Day	Click in this field and select the day of the week from the drop-down list. Use this functionality to specify more than one set of chat hours per day to allow for multiple time periods in a single day.
   *Start Hour	Enter the hour of the day that you want the service interval to begin. This field uses the 24-hour clock. For example, enter 8 for 8:00 A.M and enter 17 for 5:00 P.M.
   *Minute	Enter the minute of the hour that you want the service interval to begin.
   *End Hour	Enter the hour of the day that you want the service interval to end. This field uses the 24-hour clock. For example, enter 8 for 8:00 A.M and enter 17 for 5:00 P.M.
   *Minute	Enter the minute of the hour that you want the service interval to end.
   Holidays	Select the holidays that will affect your chat hours. Chat hours will not be available during selected holidays. If you have not defined any holidays, this field is blank.

6. Click Save.
   The chat hours will now appear on the Live Help page of the customer portal.