Chat Page Configuration

Because your organization has its own image and web presence, you may want to customize the Chat page to match the look and feel your customers have come to expect.

The Chat page opens after customers submit chat requests from the Live Help page. From this page, customers can chat with agents, send file attachments, and print chat correspondence. You can customize the look and feel of the Chat page.

This figure shows the Chat page that opens after a customer submits a chat request, and is described in the preceding text.

To learn more about Chat and how agents interact with customers while chatting, see Chat for Agents.