Set Up Single Sign-on (SSO) Using an External Identity Provider

Complete these steps to configure single sign-on for your site.

1. Contact your Oracle account manager to enable single sign-on for agents, customers, or both.
2. Add the single sign-on permission to the profiles that will use it. See Add the SSO Profile Permission.
3. Define Single Sign-on Configuration Settings.
4. Set up external identity providers (IdPs). See Methods for Setting Up Identity Providers.
   1. Identify the SAML subject for agent login. See How You Identify the SAML Subject for Agent Login.
   2. Identify the SAML subject for contact login. See How You Identify the SAML Subject for Contact Login.