Use Agent Preview

The following procedure describes the steps to preview guides using the Agent Preview option.

  1. When viewing a guide, click Preview and select Agent Preview.
    A window opens, showing only the first question in the guide.
  2. To view the guide contents, respond to the first question just as you would if you were an agent using the guide.
    Additional questions, responses, answers, and text explanations display as you navigate the guide branches.
  3. To view the guide branches, select the Expand Navigator check box at the top of the window.
    A panel on the left side of the window displays the guide contents.
  4. To quickly view the content under a question or response, select the question or response on the left side of the window and click Navigate at the top of the window.
    The content of the question or response displays on the right.
  5. Click OK.