Guide Preview

You can preview a guide to confirm that it appears and functions as you want it to.

The Preview button provides two options for previewing guides.

• Agent Preview—This option opens the guide in a separate window and shows you the guide exactly as your agents will see it, including the slider bar you can expand to view the navigator.
• Web Preview—This option opens the guide in a separate window and shows you the guide as your customers will see it.

Note: The Web Preview feature does not include the toolbar that is available on the Agent Preview feature. To configure display options for guides that are included in answers, edit the Answer Details page of your Customer Portal.